Eazyo
EazyO revolutionized the guest experience at hotels, resorts, and spas by allowing seamless ordering from on-property venues directly via their smartphones. This includes options for delivery (on the sand), pickup, or room service.
01
Problem
A significant challenge for EazyO was overcoming the inefficiencies caused by the large geographical spread of properties and a traditionally manual service process. This not only led to delayed service but also negatively impacted the guest experience and operational profitability.
02
Solution
I spearheaded design sprints and engaged with property operators to craft an experience that optimizes the location and communication logistics for staff and managers. This included developing a system to accurately locate guests, provide real-time updates on orders, and facilitate complete order finalization on guests' smartphones. Alongside these technical solutions, I was able to create the branding and illustrations throughout the application.
03
Result
The implementation of these solutions led to a dramatic improvement in service delivery efficiency, reducing wait times by over 30% and significantly boosting guest satisfaction rates. We increased user engagement and repeat usage which we identified as one of our key metrics (re-order rate). Overall, the project not only met but exceeded operational goals, but also led to a leap in revenue for operators.